FAQs DE

What are the delivery times? 
Please allow for up to 2 working days to process your order and then 10-15 days to deliver it to you. 
Please do not hesitate to contact us at contact@valuxi.fr for further information.

Do you provide order tracking information?
Yes, we do.

I still haven't received my order yet. What is happening ?
If you need assistance in tracking your package or would like to inquire about your package, please contact us by email at contact@valuxi.fr

Do you have a refund policy? 
We do our best to solve any problems our customers may have with their items. If you still wish to get a refund on your order, please contact us within the 14 days after you received your order. For more information, please check our refund policy.